Keep-in-Touch
Waiting, made visible.
Patients stay informed, contactable and visible — for the whole wait.
Book a Call
Who it's for
For the GP or referrer — complete the referral once, with everything the receiving service needs, and know it won't bounce for a missing detail.
For the practice manager or triage coordinator — fewer follow-up loops, fewer declined-and-resent referrals, and a clear view of where every referral stands.
The referral arrives through your existing channel, and the system reads and organises what's there.
It's checked against the pathway's own criteria — gaps and flags are surfaced before anyone wastes time on them.
A clinician reviews, edits if needed, and signs off — only then does anything move.
What changes
Before — referrals arrive incomplete, get declined or parked, and patients wait in silence while information is chased.
After — referrals arrive complete, decisions are made with everything in view, and the person waiting can see where they stand.
Governance note
The AI prepares; clinicians review, decide and stay accountable
- Every referral is reviewed by the clinicians your pathway already trusts. The system prepares their work — it never replaces it.
- Clinicians decide. Every accept, every decline and every request for more information is a clinical decision, made by a person with the authority and the accountability to make it.
- Everything is traceable. What the system prepared, what a clinician changed, and what they signed off — logged and auditable, end to end.
On your rails
We integrate with what you already run — ERMS, HealthLink and standard export formats — rather than asking anyone to change systems. Exactly how information flows in and out is confirmed with your IT and clinical teams before anything goes live, and where a full integration isn't yet available at your site, we support a secure export-and-return workflow so the value doesn't wait on the plumbing.
Clinician-governed · Built with clinicians, for clinicians · Built and tested in real New Zealand clinics.
198,812
people on the first specialist assessment list
Unmet and Unseen, Association of Salaried Medical Specialists (ASMS) · May 2026 · as at December 2025
One in five
specialist referrals declined — around 255,000 a year, extrapolated
Unmet and Unseen, Association of Salaried Medical Specialists (ASMS) · May 2026 · as at 2025
74,000+
people waiting longer than four months
Long waiting lists and wait times in NZ's public health system, PolicyWise · February 2025 · as at February 2025
Every referral organised, checked against your pathway's own criteria, and put in front of a clinician to review, edit and sign off — on the systems you already run.
FAQ
Clinician-governed · Built with clinicians, for clinicians · Built and tested in real New Zealand clinics.
Erik Gulliksen
Levi Penno
Roy Tikao
Dr Gill Penno
Dr Michelle Todd